AI Medical Answering Service

What is AI Medical Answering Service?

AI Medical Answering Service is an AI receptionist for medical practices. It answers patient calls, texts and website chat, and integrates with a practice's EHR or practice management system so that scheduling and other changes can be saved in the existing record. The site states that it is HIPAA compliant and that a Business Associate Agreement is available.

It is offered as a licensed service for one practice with unlimited providers and one EHR or PMS integration, deployed in the cloud without requiring an IT team.

Key features of AI Medical Answering Service

• Scheduling: book, move or cancel visits at any hour, checking live slots and saving each change in the EHR or PMS
• Waitlist management: contact waitlisted patients when a slot opens and book it once they agree
• Patient intake: collect details, visit reasons and forms before the visit
• Insurance and eligibility: collect insurance details, check whether a plan is active and flag issues for staff
• Medication refills and lab requests: record requests and route them to the nurse or care team for review
• Fax and referral automation: match incoming faxes to patient records and route them to the right team
• Triage and routing: ask the questions in the practice's own triage rules and flag urgent concerns
• Patient payments: help patients check balances and send payment links, passing disputes to staff
• Outbound outreach: call or text patients due for a visit or follow-up
• Two-way texting, a website chatbot, multilingual support and custom AI instructions

Trying the demo

The site includes a live demo in which you enter a phone number, call the AI and watch a demo EHR with fictional patients update. Demo appointment slots are available only through a date shown on the page.

Use cases for AI Medical Answering Service

Front-desk workload

Practices can hand routine calls such as rescheduling, cancellations, refill requests and intake to the AI, so staff can focus on in-office care.

After-hours coverage

The service can take calls outside office hours and route urgent concerns for prompt review.

Pricing for AI Medical Answering Service

The site lists $600 per month for the first 12 months, plus $0.06 per minute of usage from day one. After the twelfth payment the monthly charge ends and only the per-minute rate applies. A full upfront payment of $7,000 is also offered, which saves $200 compared with $7,200 in monthly payments.

Included are lifetime bug fixes, including compatibility updates when EHR APIs change. Payment is due only after acceptance, and the site offers a full refund for any reason within 60 days of payment.