Refund Policy

Overview

PickApps offers three one-time paid directory services: Priority, Featured, and Sitewide. They do not renew automatically. This policy explains when a payment may be refunded and how to request help.

By purchasing a paid service, you also agree to our Terms of Service.

Priority

Priority moves an attached product submission into the priority editorial review queue. It does not guarantee approval, publication, ranking, traffic, leads, or sales.

You may be eligible for a refund if PickApps cannot provide priority handling and the priority review has not begun. Once priority handling has begun or been delivered, the service is normally non-refundable. Rejection of the product does not by itself make a Priority purchase refundable because the purchased benefit is priority handling, not approval.

Featured and Sitewide

A sponsorship is scheduled for an approved product and begins when PickApps activates the purchased placement. The current sponsorship period runs for seven days after activation unless checkout expressly states otherwise.

You may be eligible for a refund before activation if:

• The product is rejected and the sponsorship therefore cannot begin.
• PickApps cannot provide the purchased sponsorship placement.
• The payment was duplicated or charged incorrectly.

After a sponsorship has been activated, the purchase is normally non-refundable. We will review requests involving a material failure to deliver the purchased placement or circumstances where applicable law requires a refund.

Other Non-Refundable Circumstances

Where permitted by law, refunds may be declined for:

• A change of mind after the purchased benefit has begun or been delivered.
• Dissatisfaction with approval, ranking, impressions, clicks, traffic, leads, sales, or another outcome that was not guaranteed.
• Fraud, chargeback abuse, unlawful or malicious activity, material misrepresentation, or a serious violation of our Terms.

Nothing in this policy limits refund or cancellation rights that cannot lawfully be excluded.

Requesting a Refund

Email support@pickapps.org and include:

• The email address used for the purchase.
• The order number, if available.
• The purchased package.
• The submitted product name and URL.
• A clear explanation of the request.

We review the order and payment status, editorial review status, delivered benefits, relevant service records, and applicable law. Approved refunds are returned to the original payment method when possible. Processing time depends on Stripe, the bank, card network, and payment method.

Contact

For refund questions, contact support@pickapps.org.